At a Glance
In January 2023, A-Gas launched its Business Excellence (BEx) Programme at its Rhome site in Texas, USA. Due to its commitment to continuous improvement, the company’s Executive Team was keen to establish high-quality, best-practice methods that would improve its capabilities and business strategy.
After confirming the goals for the project, A-Gas colleagues began working with our long-term partners Turner and Townsend Suiko (T&T Suiko) to identify and implement processes, techniques and innovations that would improve the efficiency and customer focus of the site.
Challenges
- Improving the business to meet our customers’ needs and be the supplier of choice.
- Simplifying A-Gas’ processes to be as efficient, effective and productive as possible by implementing best practice methodologies.
- Ensuring growth in line with the company’s environmental commitments.
Benefits
- Working collaboratively to successfully establish and develop the A-Gas Business Excellence (BEx) Programme and Lean Training Academy.
- Securing and collaborating with customers as partners.
- Enabling colleagues to develop their skills via best-practice training.
After the BEx Programme was launched, team members from both A-Gas and Turner and Townsend Suiko began working hard to implement best-practice methodologies and tools. So far, these have enabled the Rhome Operations Team and wider business departments to streamline their processes and improve their technological capabilities.
The project has gone from strength to strength since its conception and has achieved strong results in terms of both team engagement and innovation. As well as implementing multiple new strategies to enhance their operations, over 75% of A-Gas employees have completed the Lean Competency System (LCS) Lean Awareness 1A training, the first stage of A-Gas’ BEx Academy.
As a customer-focused organisation, A-Gas is looking forward to using these developments to serve our clients as effectively as possible.
"A-Gas and its teams have shown great engagement in the Business Excellence methodology, with the programme to date delivering great performance improvements through establishing new ways of working. From our initial planning engagements, A-Gas’ team members have clearly defined its programme expectations and embraced their required contributions."
Chris Jones, T&T Suiko's Director, said, "A-Gas and its teams have shown great engagement in the Business Excellence methodology, with the programme to date delivering great performance improvements through establishing new ways of working. It is great to see these growing and being rolled out across all areas of the business. From our initial planning engagements, A-Gas’ team members have clearly defined its programme expectations and embraced their required contributions.
They provided the necessary resources (manning and financial), governance and senior-level support to enable the success of the programme. Most importantly, the local teams really know their business, coming forward with thought-out opportunities that have a great impact on A-Gas’ operations. Throughout it has been an enjoyable experience for all of the Turner & Townsend Team involved.”
Read the Full Case Study
The Business Excellence Programme will help the A-Gas Team in Texas better serve its customers and continue to provide environmentally conscious services.
